Custom Program

Create unique reward opportunities with the Custom Program, allowing customers to earn points by completing specific actions like visiting pages or updating profiles.

Introduction

The Custom Program is a versatile feature in Joy Loyalty that empowers merchants to design tailored earning opportunities for customers. With this program, you can incentivize customer engagement by rewarding specific actions, such as visiting a designated page or completing their profile. Custom Program’s flexibility allows merchants to align loyalty rewards with business goals while maintaining control with anti-cheat settings.

Understanding the Rule

Building stronger customer connections often requires more than just standard loyalty rewards. The Custom Program addresses this by enabling merchants to define unique actions that customers can take to earn points. It currently supports two triggers:

• Visit a Page: Reward customers for visiting a specific URL on your store.

• Complete Profile: Motivate customers to fill out their profile information for better personalization.

This functionality bridges the gap between customer engagement and loyalty, driving both interaction and satisfaction.

Benefits of Setting Up a Custom Program

1. Enhanced Customer Interaction: Encourage meaningful actions that align with your marketing strategy.

2. Increased Personalization: Gain valuable customer data with the complete profile trigger.

3. Targeted Engagement: Direct customers to key pages to highlight promotions or new collections.

4. Fraud Prevention: Built-in anti-cheat measures ensure rewards are distributed fairly and honestly.

How to Set Up Custom Program

Step 1: Configure Program Information

1

Open the Joy Loyalty Program app and go to Reward Programs.

2

In the Earning Program section, select Add Rule and choose Custom Program.

3

Set the Program Name and define the Start Date and End Date.

Step 2: Define Program Rule Choose the action trigger that will reward points.

• Visit a Page:

1

Select Visit a Page as the trigger action.

2

Enter the URL of the page customers need to visit.

3

Specify the number of Points customers will earn.

• Complete Profile:

1

Select Complete Profile as the trigger action.

2

Choose the required profile fields customers need to complete (e.g., email, phone, address).

3

Define the number of Points customers will receive.

Step 3: Enable Anti-Cheat Settings (Optional) To prevent reward exploitation, enable the anti-cheat options:

• Earning Points Limit: Restrict how often points can be earned (e.g., per minute, hour, day).

• Maximum Earning Points: Set the maximum points a customer can earn from the action.

We recommend enabling these features to ensure fair play and reward authenticity.

Step 4: Finalize and Save

Review your settings, adjust content if needed, and click Save to activate the Custom Program.

Overall

The Custom Program provides merchants with the tools to reward specific customer actions, fostering deeper engagement and loyalty. Its flexibility and anti-cheat mechanisms ensure the program’s effectiveness, making it an indispensable part of your loyalty strategy. Leverage this feature to create personalized and impactful interactions with your customers.