Social media

Learn how to set up social media rewards in your loyalty program and encourage customer engagement across platforms like Facebook, Instagram, and TikTok.

Introduction

Social media is a powerful tool to engage customers and expand your brand’s reach. By offering rewards for specific social media actions, you encourage your customers to interact with your brand across different platforms while earning points in your loyalty program.

How it works

Our app supports the following social media actions for rewards:

1. Follow Pinterest: Reward customers for following your Pinterest account.

2. Like Facebook Page: Encourage customers to like your Facebook page in exchange for loyalty points.

3. Follow Instagram: Offer points for customers who follow your Instagram profile.

4. Follow X: Reward customers for following your brand on X (formerly Twitter).

5. Share Facebook Link: Customers earn points by sharing your Facebook link with their network.

6. Share X: Offer points when customers share your brand’s posts on X.

7. Follow TikTok: Encourage followers on TikTok by offering points for following your account.

8. Join Line: Reward customers for joining your brand’s group.

9. Join Telegram (Pro plan above): Reward customers for joining your brand’s Telegram group or channel.

10. Join WhatsApp (Pro plan above): Offer points for customers who join your WhatsApp group or list.

11. Join Discord (Pro plan above): Reward customers for joining your Discord server.

How to set up

Setting up each social rewards program is simple and intuitive. For each social action, you’ll need to configure the following:

• Program Name: Give each social reward program a clear name.

• Points to Issue: Specify the number of points customers will earn for completing the action.

• Social URL: Provide the relevant URL based on the social action type. For example, if you're setting up a reward for liking your Facebook page, enter the Facebook page URL.

With these basic settings, you can easily encourage social engagement and reward your customers for interacting with your brand.

FAQs

Will the app verify if a customer has fully completed the social media action before awarding points?

Due to technical limitations imposed by social media platforms, we’re unable to verify whether a customer has completed the action through direct APIs or webhooks.

However, similar to other loyalty programs, our app relies on a trust-based system. It guides customers to your social media profiles, and our data indicates that the majority of users follow through with the actions. Rest assured, most customers will engage with your social media as intended.