Getting started
Welcome to Joy, the Customer retention and engagement platform.
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Welcome to Joy, the Customer retention and engagement platform.
Last updated
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Find everything you need to create rewarding loyalty programs - from points and rewards to VIP tiers that boost customer retention.
Motivate and reward your customers through points-based incentives, the backbone of a great loyalty program that keeps them coming back.
🚀 Learn how to set up and implement your points-based system for rewarding customer actions.
🛒 Creating Ways to Earn Points:
🛍️ Reward customers for completing purchases.
🔧 Set up advanced point-earning rules.
🎯 Celebrate customer loyalty milestones.
📝Reward new customer registrations.
🎂 Reward customers on their special day.
⭐ Offer points for leaving product reviews.
📲 Reward engagement on social media platforms.
Encourage customer loyalty through exclusive membership tiers. Reward your VIPs with perks and benefits that keep them coming back.
Track and manage customer interactions with your loyalty program, and ensure a seamless data flow between your store and Joy.
Dive deep into performance metrics to monitor the success of your loyalty program. Analyze key data to make informed decisions.
Harness the power of referrals by turning your customers into brand ambassadors, helping you grow your audience organically.
Make your loyalty program easily accessible with Joy's customizable widget, ensuring smooth customer interactions.
Increase customer engagement with multiple interaction points, helping them earn and redeem points seamlessly.
Easily transition your existing loyalty program to Joy without any hassle, ensuring a smooth migration for your business.
Connect Joy Loyalty with various platforms for enhanced functionality, from email marketing tools to Shopify’s automation.
Enable your in-store customers to earn and redeem loyalty points effortlessly with Joy's Point of Sale integration.
🆘 Need Help? We’re always here to assist! Check out our Help & Support resources for answers to your questions.
📘 Help & Support Collection: Get in touch with our support team for any assistance you need.
Need help? Check out Frequently Asked Questions.👇
💳 : Allow customers to apply points directly at checkout.
🎟️ : Display available coupon redemption options.
⏳ Set expiration rules for unused points.
🕒 Introduce a pending period before points are redeemable.
🔄 Automatically refund points for returned items.
🎫 Seamlessly combine points with discounts.
🎖️ Establish membership levels based on customer activity.
📊 Automate tier assignments based on the rules you set.
💼 Offer exclusive rewards and perks for each VIP tier.
📈 View detailed logs of customer engagement and loyalty program interactions.
🗂️ Easily import and export customer data to keep your program up-to-date.
🤝 Launch a referral program that drives growth.
🔄 Understand how referrals work step by step.
🏷️ Use tags to organize and manage referrals efficiently.
📱 Add the loyalty widget to your store’s interface for easy access.
🖼️ Encourage users to join your loyalty program with an eye-catching sign-up block.
🔗 Provide direct links to loyalty actions.
🧮 Show customers how many points they can earn with each purchase.
📄 Create a dedicated page for customers to manage their loyalty points.
⭐ Reward customers for leaving reviews.
📧 Sync Joy with email tools to boost engagement.
🔄 Automate key loyalty actions with Shopify Flow.