FAQs

Question 1: Why cannot I add more privileges?

If you are seeing this message, the problem is:

Shopify only allows a total 5 automatic discounts from all of the apps a merchant installed. Let's say a merchant have 4 automatic discounts from Joy, and 1 automatic discount from another app, the merchant cannot add anymore Perks - Privileges from Joy.

Question 2: Why do my Tiers setting are not applicable in store front and others features

The new Tiers feature requires merchants to launch in the Launch tab. Otherwise, their settings will not be applicable.

Question 3: What's the difference between Tier Demotion and Tier Reset?

Tier Demotion

Tier Demotion is a feature that allows you to downgrade a customer's tier after X amount of time if the customer has not made any purchases.

For example, you set up that customers who haven't made a purchase in 6 months will be demoted. Suppose a customer is currently in the Gold tier; if they don't make a purchase for 6 months, they will be demoted to the Silver tier. If they still don't make a purchase in another 6 months, they will be further demoted to the Bronze tier.

Tier Reset

Tier reset is a feature that allows you to reset a customer's tier back to the lowest tier level, regardless of their shopping activity or accumulated reward points, after a chosen period of time.

You have two options if you enable this feature: you can reset the customer's tier either after six months or after one day, as you determine.

Question 4: What is "New Entry Rewards"?

"Entry rewards" are the incentives or benefits that customers receive upon joining a loyalty program or reaching a certain tier within that program. These rewards are designed to encourage customer engagement and retention.y Rewards offer immediate incentives for reaching new tiers. "Entry rewards" are valid for one-time use only.

Question 5: What is the difference between "Privilege (Perk)" and "New Entry Rewards"?

The main difference between Tier Privileges and Tier New Entry Rewards is in their frequency and application. Tier Privileges offer ongoing benefits, that apply to all purchases once a customer reaches a specific tier. In contrast, Tier New Entry Rewards provide one-time benefits, when customers first achieve a new tier. Privileges sustain long-term loyalty through continuous rewards, while Entry Rewards offer immediate incentives for reaching new tiers.

Question 6: After achieving a VIP tier and redeeming rewards, will customers lose their tier status?

Redeeming rewards does not affect VIP tier status; customers retain their VIP tier until the reset date, provided they meet the required criteria to avoid demotion.

Question 7: How can customers achieve the next VIP tier?

Customers can reach the next VIP tier by meeting the specified points or spending thresholds within a defined time frame. Progress is evaluated against tier requirements set by the merchant.