FAQs

Question 1: Why cannot I add more privileges?

If you are seeing this message, the problem is:

Shopify only allows a total 5 automatic discounts from all of the apps a merchant installed. Let's say a merchant have 4 automatic discounts from Joy, and 1 automatic discount from another app, the merchant cannot add anymore Perks - Privileges from Joy.

Question 2: Why do my Tiers setting are not applicable in store front and others features

The new Tiers feature requires merchants to launch in the Launch tab. Otherwise, their settings will not be applicable.

Question 3: What's the difference between Tier Demotion and Tier Reset?

Tier Demotion

Tier Demotion is a feature that allows you to downgrade a customer's tier after X amount of time if the customer has not made any purchases.

For example, you set up that customers who haven't made a purchase in 6 months will be demoted. Suppose a customer is currently in the Gold tier; if they don't make a purchase for 6 months, they will be demoted to the Silver tier. If they still don't make a purchase in another 6 months, they will be further demoted to the Bronze tier.

Tier Reset

Tier reset is a feature that allows you to reset a customer's tier back to the lowest tier level, regardless of their shopping activity or accumulated reward points, after a chosen period of time.

You have two options if you enable this feature: you can reset the customer's tier either after six months or after one day, as you determine.