Exclude customers

How to manually exclude customers from your loyalty program

Introduction

There may be times when you need to exclude certain customers from your loyalty program, whether due to specific circumstances or business policies. While our Joy Loyalty Program app currently allows you to manually exclude individual customers, we’re committed to providing you with the tools you need to manage your program effectively. In this post, we’ll walk you through how to manually exclude a customer, ensuring that your loyalty program stays aligned with your goals.

What does this action mean?

When a customer is excluded, they won’t be able to earn points for any actions on your store, such as placing an order, that would normally reward them. Additionally, if an excluded customer logs into their store account, they won’t see the floating widget from your Loyalty Program, which also prevents them from redeeming any points.

Exclude single customer

On each customer profile page, you will see a secondary button at the top of the page to exclude customers from your loyalty program. For now, we only support excluding customers one by one, no mass action support yet.

Exclude from program button

Later on, you can filter your excluded customers list on the Customers page. These customers will have the type of Left program.

Wrap up

In the future, we will add more mechanisms to help you manage your member list exclusion better, probably mass action, by customers tags, and Shopify flow.