Account page

Learn how to integrate Joy Account page into your website's customer account page, providing an alternative way for customers to check and redeem their rewards.

Who can use Joy: Account page?

This feature is available for Advanced and Enterprise plans.

Introduction

The Account Page feature is an exciting new addition to Joy Loyalty, allowing merchants to display essential loyalty program details directly on their customers' account pages when they log into the store. While customers typically view their points, rewards, and tier status via the loyalty widget, the new Account Page feature gives merchants the flexibility to showcase these details in another convenient spot.

Understanding the Rule

With Joy: Account Page, merchants can display key loyalty information for customers directly on their account page, making it easier for customers to engage with your loyalty program. Here's a breakdown of the available fields that can be displayed:

Customer Name: This is the name of the customer who is logged in.
Available Points: Displays the current point balance the customer has accumulated. Customers can quickly see how many points they have and decide if they want to redeem rewards.
My Coupons: Customers can view any available coupons and directly apply them to their cart, making the checkout process more seamless and increasing the likelihood of purchase.
Membership Card: Shows the customer’s current loyalty tier, a progress bar, and how many points are needed to reach the next tier, encouraging continued engagement with your program.
Expired Points: If enabled by the merchant, this field shows any points that are set to expire soon, urging customers to use them before losing out.
Pending Points: Displays points that are not yet redeemable, such as those pending approval from recent purchases, offering transparency on point accumulation.

Note: These fields will only appear if merchants enable the corresponding features. For example, if VIP tiers are not set up, the membership card will not be displayed.

Why Do You Need Joy: Account Page?

The Joy: Account Page provides significant benefits for both merchants and customers:

Convenience for Customers: By displaying loyalty program details on the account page, customers can easily track their points, rewards, and tier status, leading to a more streamlined and enjoyable shopping experience.
Increases Voucher Usage: Giving customers quick access to their coupons directly on their account page encourages them to redeem vouchers, driving more sales and improving conversion rates.
Enhances Customer Engagement: When customers have easy access to loyalty program information, they are more likely to stay engaged, redeem points, and work towards the next reward tier.
Improves Transparency: Displaying expiring and pending points allows customers to understand the status of their rewards more clearly, fostering trust and promoting program interaction.

By making the loyalty program more visible and accessible, the Joy Account Page helps merchants boost customer loyalty and drive repeat purchases.

How to set up Joy: Account Page

Here’s how to add the Joy Account Page to your Shopify store:

Go to your Shopify admin panel.
Navigate to Online Store and select Themes.
Click Customize on the theme you have published.
In the customization menu, look for the Joy: Account Page section and enable it.

Once set up, your customers will now see their loyalty program status every time they visit their account page.

Overall

The Joy Loyalty Account Page feature provides an additional touchpoint for customer engagement, giving them easy access to loyalty program details and increasing the likelihood of reward redemption. It’s simple to set up and offers a customizable experience, tailored to your loyalty program needs. By making loyalty more visible and accessible, your store is more likely to drive repeat business and improve customer satisfaction.