Joy and SEA Survey
Transform customer feedback into a rewarding experience by combining SEA Survey's powerful survey builder with your loyalty program to gather valuable insights while delighting customers with points.
Transform your customer feedback program into a powerful engagement tool by rewarding customers with loyalty points for completing surveys. With SEA Survey's comprehensive features, you can create engaging surveys that capture meaningful customer insights while driving participation through loyalty rewards.
This guide will help you harness the full potential of SEA Survey and set up a points program that benefits both your business and your customers.
Make sure you have SEA Survey for your store. If not, install it here 👉 Get SEA
Why combine Surveys with Loyalty Points?
When you reward customers with points for sharing their thoughts, you create a win-win situation:
Your business gains valuable insights to improve products and services
Customers feel valued and heard while earning rewards
Higher survey completion rates lead to more meaningful data
Strengthened customer relationships through active engagement
How it works
Below is a step-by-step guide to help you smoothly operate SEA with Joy.
Navigate to Fill out a survey section
Find the Fill out a survey part inside Joy, from Reward programs > Earn points by various methods > Fill out a survey
Click on SEA Survey banner to install app
You can easily find SEA Survey banner at the end of the screen. Click on Get survey link button to install app if you haven't.
Design your survey in SEA Survey
Please refer to this document to see detailed guide on how to create get survey link:
Go back to Joy and paste the survey link
Now you already have the link to fill out Joy's form
Publish the survey on store front
Don't forget to click Publish to store front button
Congratulations! You're now equipped to create engaging surveys that not only gather valuable customer feedback but also reward participation through your loyalty program.
Remember that successful survey programs are ongoing conversations with your customers - use SEA Survey analytics feature to make meaningful improvements to your business, and keep the dialogue going with regular surveys that show you value their input.
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