Get started + Joy's Triggers 🆕

Discover how to leverage Joy's triggers within Shopify Flow to automate loyalty workflows and enhance customer engagement seamlessly.

Who can use Shopify Flow?

This feature is available for: All plans.

Introduction

Hello, our valued users 💋 Welcome to the guide on integrating Shopify Flow with the Joy Loyalty Program. With the latest triggers from Joy, you can automate workflows to enhance customer engagement and streamline operations.

Whether it's connecting apps, sending reminders, or creating custom workflows, Joy's triggers make it easy to manage your loyalty program effectively.

Understanding the Rule

Shopify Flow is a powerful automation tool that allows you to create workflows for your e-commerce store without any coding. Shopify Flow allows users to create customized workflows by setting up triggers, conditions, and actions.

For instance, when a specified trigger event occurs, such as a new order or customer signup, the workflow automatically carries out predefined actions, like sending emails, updating customer information, or tagging orders. This helps merchants save time, reduce manual tasks, and improve efficiency by automating repetitive processes.

By integrating it with Joy Loyalty, you can set up automated actions based on specific triggers, making it easier to manage loyalty rewards, customer notifications, and more. This integration helps save time, reduce manual tasks, and improve customer satisfaction.

Note: Please read about creating workflows and mastering their use in Shopify's guide.

How to set up

To create workflows between Flow and the Joy Loyalty Program, open the Flow Application -> Select Create workflow.

Once you have created a workflow, you can select triggers or actions from Joy Loyalty. Now, let me explain Joy's triggers and Joy's actions in more detail.

Joy's Triggers

Below is a list of triggers provided by Joy Loyalty along with a brief description of how to use each trigger:

Tier Demotion Reminder: Automatically notify customers when they are about to be demoted to a lower tier due to inactivity or other conditions.
Point Expiration Date Reminder: Send reminders to customers when their loyalty points are about to expire, encouraging them to redeem points before the deadline.
VIP Tier Reset Reminder: Alert VIP customers before their tier status resets, ensuring they stay engaged and aware of their loyalty status.
7 Days Before Customer's Birthday: Send a special offer or reminder to customers a week before their birthday, enhancing personalization and engagement.
Customer's Birthday: Automatically send birthday greetings or special offers to customers on their birthday.
Coupons for Referrers: Reward customers with coupons when they successfully refer a friend to your store.
Customer Has Enough Points for Reward: Notify customers when they have earned enough points to redeem a reward, encouraging them to take action.
Earn Points: Automatically add points to a customer's account when they complete certain actions like making a purchase or writing a review.
Points for Referrers: Award points to customers who refer new customers to your store.
POS Point Redemption: Enable customers to redeem points directly at the point of sale, enhancing in-store experiences.
Redeem Points: Automate the process of point redemption, ensuring customers receive their rewards seamlessly.
Referral for Friend: Track and reward customers who refer their friends to your store.
VIP Tier Downgraded: Inform customers when they are downgraded from a VIP tier, providing opportunities to re-engage them.
VIP Tier Reset: Automatically reset VIP tiers based on your loyalty program rules and notify customers of their new status.
VIP Tier Achieved: Celebrate with customers when they achieve a VIP tier, enhancing their sense of accomplishment and loyalty.

Here is an example of how to use the "1 day Pre-tier demotion Reminder" trigger from Joy to create a workflow. When this workflow is enabled, it will send a reminder email to customers one day before they are due to be demoted to a lower tier. This email will prompt customers to earn more points to avoid being downgraded, provided their lower tier name is not Bronze.

Note: You can read more about using Joy's triggers to create workflows by checking the guides in the Shopify Flow section. If you encounter any difficulties, don't hesitate to contact us!

Joy's Action

When Joy is in the Shopify Flow action position, Joy loyalty allows customers to perform the following actions:

Add point: Add approved points to a customer.
Subtract point: Subtract approved points from a customer.

Here is an example of how to use the "Add Points" action from Joy to create a workflow. When the "Order Created" trigger detects that a customer has made a purchase, and if it is their fifth order, the customer will be awarded additional loyalty points.

Conclusion

Integrating Shopify Flow with the Joy Loyalty Program opens up a world of automation possibilities for your e-commerce store. By leveraging these triggers, you can enhance customer engagement, streamline operations, and ensure your loyalty program runs smoothly. Start setting up your workflows today and see the difference in customer satisfaction and operational efficiency.