Remove Joy customers' meta fields

How to remove Joy Loyalty customers' metafields from Shopify admin

Introduction

If you've uninstalled Joy Loyalty or disabled the meta fields synchronization feature, you may want to remove the remaining data from the Customer page. Once the app is uninstalled, it can no longer access your data. However, in some circumstances, you can manually remove the meta fields data on your own.

How to remove

To clear the data, you need to recreate the meta field definitions used by our app within Shopify, assign the correct data types, and then delete these definitions. Below, we outline this process step-by-step.

Create the definition

First, you go to Settings > Custom data > Customers. In this page, you choose to View unstructured metafields

Look for the two metafields of Joy Loyalty as below and add a definition for them:

• For avada_joy.point: You can add whatever name and description for it. For the type, please choose integer.

• For custom.joy_tier: You can add whatever name and description for it. For the type, please choose Singe line text

Delete the definition

Once the definition is created, you can now remove the metafield definitions and Shopify will handle the rest. This process will not take long.

Wrap up

If you encounter difficulties removing Joy Loyalty data following this guide, it's possible that our metafield data is registered as app-controlled definitions. In such cases, reinstalling the app can fire a support query and we can help you with this.