Joy and Judge.me
Learn how to integrate Judgeme with Joy Loyalty Program to reward customers for reviews, enhance trust, and drive conversions to your Shopify store.
Who can connect Joy with Jugdeme?
This feature is available for All plans.
Introduction
Reviews play a crucial role in building trust and credibility for your brand. Our Joy: Loyalty Program app encourages customers to leave reviews by offering rewards, helping you gather valuable feedback on your products and services. To give you more flexibility, we partner with trusted third-party providers, allowing Shopify merchants to choose a review app that best fits their needs.
One such option is Judgeme, a powerful tool for collecting and showcasing reviews, including photos and videos, which can further strengthen your brand's reputation. In this guide, we'll show you how to integrate Joy: Rewards, Loyalty Program with Judgeme Product Reviews to enhance your brand's presence.
To use the Write a review function on Judge.me, you need to be on its Awesome plan.
Understanding the rules
The rules for the integration between Joy and Judgeme are quite simple:
When a customer leaves a review through the Judgeme review widget, then the merchant approves the review from the backend, once done, the customer earns points in the Joy Loyalty Program.
Setup the integration
Judgeme uses OAuth as their main authentication method for 3rd-party developers so it is quite easy for merchants to get the integration up and running quickly. From the left menu of Joy, go to Integrations > Judgeme to find the integration page.
If you haven't installed Judgeme yet, click "Go to app store" and install Judgeme. After installing Judgeme, make sure the review feature of Judgeme is working smoothly on your store.
Connect to Judgeme
After successfully installing Judgeme and ensuring that customers can leave reviews, click Connect on step 2, and select Authorize to confirm the integration process. As I mentioned before, Judgeme uses OAuth authentication, so we can easily grant access via one button, just as you grant access to one Shopify app.
After successfully granting access, you will be redirected back to the integrations page. If the Connected badge is green, it means you have successfully granted the connection between Joy and Judgeme API.
Select Jugdeme in the Review apps
Once the connection is ready, we will head to the Joy review program, in which we will choose Judgeme as the targeted review target. Remember to set up the incentive level good enough for customers to provide social proof to your brand, this will build a good campaign in the long run.
Besides, remember to set a limit for the amount of reviews a customer can give to prevent them from exploiting the system.
You will only be able to select Judgeme after a successful connection. If you have connected successfully but Judgeme still appears as Judgeme (Not set up) in the review app selection, please disconnect and try again. If the issue persists, do not hesitate to contact us for assistance.
Test the program
After submitting your reviews from the online store, you can go back to Joy, visit the Activities > Review activities > View all reviews activities to see all the pending rewards transactions for the reviews.
The customer will not see the balance updated after you have not approved this reward activity. This mechanism is to make sure that customers will not use reviews as a way to exploit points and discounts from your store
Wrap up
I hope that this guide will help you set up and test end-to-end your reviewing program. Should you need any help, feel free to reach out to our support team on live chat. We are happy to help you 24/7
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