Reward Reminder

This document will walk you through everything you need to know about implementing and managing automatic reward reminders for your loyalty program.

Introduction

Running a loyalty program but notice that customers aren't redeeming their rewards as often as you'd like? You're not alone. Many businesses face a common challenge: customers earn points but sometimes forget to use them. That's where the Reward Reminder comes in.

What is Reward Reminder?

Think of the Reward Reminder as your store's helpful notifications that appear at just the right moment. When your customers have enough points to claim a reward or haven't used their existing rewards yet, a gentle reminder pops up on your website to let them know. It's like having a thoughtful staff member who remembers every customer's reward status and reminds them at the perfect time!

Why You Should Use Reward Reminder?

For Your Business

• Boost Your Loyalty Program's Success: When customers redeem rewards more often, they see more value in your program and stay engaged.

• Increase Your Revenue: Customers who use their rewards tend to make additional purchases during their visit.

• Save Time: No need to manually track and remind customers about their rewards - the system does it automatically!

For Your Customers

• Never Miss Out: Customers won't forget about their hard-earned points or available rewards.

• Better Shopping Experience: Timely reminders make customers feel valued and help them get the most out of your loyalty program.

• Convenient Access: One click from the reminder takes them straight to their rewards.

How to Set Up?

Step 1: Design Your Reminder

1. Craft Your Message

   • Write a friendly reminder text that matches your brand's voice

   • Keep it short and sweet - customers should understand it at a glance

2. Brand Your Reminder

   • Choose colors that match your website's theme

   • Add your logo or brand elements to make it feel authentic

3. Add a Clear Call-to-Action

   • Create an engaging button text (e.g., "Claim Your Reward Now!")

   • Make sure it stands out and encourages clicks

Step 2: Set Display Rules

Choose when and where your reminder appears:

• Frequency: How often should customers see the reminder?

• Position: Where on your website should it appear?

• Timing: Set specific times or events when the reminder shows up

Step 3: Preview and Launch

1. Use the preview feature to see exactly how your reminder will look

2. Make any final adjustments to perfect the design

3. Save your settings and activate the reminder

Overall

Reward Reminder is more than just a notification system - it's a tool for building stronger customer relationships and maximizing the value of your loyalty program. Taking just 15-30 minutes to set up, this feature helps boost your loyalty program's effectiveness by increasing reward redemption rates and customer engagement, while saving you time on customer communication.