Using Joy with Shopify Sidekick
Ask Shopify Sidekick about your Joy loyalty program — customer points, VIP tiers, rewards, referrals, and revenue analytics — in plain language, without leaving the Shopify admin.
Available on all plans. Requires Shopify Sidekick to be enabled on your store.
Overview
Joy now plugs directly into Shopify Sidekick — the AI assistant built into your Shopify admin. Ask Sidekick a question about your loyalty program in plain language and it pulls the answer straight from Joy: a customer's points, their VIP tier, which rewards they hold, how the program is driving revenue, and more.
No new tab, no digging through menus. You ask, Sidekick answers.
Looking for the assistant inside the Joy app instead? See Joy AI Agent.
What you can ask
Sidekick can read your live Joy data and answer questions across six areas:
| Area | Example questions |
|---|---|
| Customers | "How many points does [email protected] have?" · "What tier is this customer?" · "Show their recent point activity" |
| Rewards & referrals | "What rewards does this customer hold?" · "Who has this customer referred?" · "Show recent referral activity" |
| Programs | "List my active earning programs" · "What does my birthday program reward?" · "Show my redemption options" |
| VIP tiers | "What are my VIP tiers?" · "What's the threshold for Gold?" · "Compare revenue across tiers" |
| Analytics | "How much revenue did loyalty drive last month?" · "What's my redemption rate?" · "Show my returning-customer rate" |
| Health check | "Is my loyalty program set up correctly?" — runs a full diagnostic with a 0–100 score |
How to use it
Step 1 — Open Sidekick. Click the Sidekick icon in your Shopify admin to open the assistant.
Step 2 — Ask about your loyalty program. Type your question in plain language — mention a customer email, a program name, or a metric. Sidekick recognizes Joy and routes the question to the right place.
Step 3 — Read the answer. Sidekick replies inline with the answer, pulled straight from your live Joy data.
Good to know
- Read-only. Sidekick answers questions about your loyalty program — it doesn't make changes. To edit anything, use the Joy app.
- Real-time. Customer, program, and tier answers reflect your live Joy data. Revenue and analytics figures may lag by a few minutes.
- Setup. Your store needs a Joy REST API key generated under Settings → Integrations → REST API for Sidekick to connect to Joy.
FAQ
Is this the same as Joy AI?
No. Joy AI lives inside the Joy app (the magic-wand panel). This brings Joy's data into Shopify Sidekick, so you can ask without leaving the Shopify admin.
Can Sidekick make changes to my loyalty program?
No. Sidekick is read-only — it answers questions about your loyalty data but doesn't change anything. To make changes, use the Joy app, or Joy AI inside it.