Fill out a survey
Strengthen customer relationships and gain actionable insights with Fill Out a Survey Rewards. Reward customers for sharing their valuable feedback while driving loyalty and deeper engagement.
Last updated
Strengthen customer relationships and gain actionable insights with Fill Out a Survey Rewards. Reward customers for sharing their valuable feedback while driving loyalty and deeper engagement.
Last updated
This feature is available for Free, Professional, Advanced and Enterprise plans.
Feedback is a cornerstone for growth, offering insights into customer satisfaction, preferences, and areas for improvement. By incorporating Joy Loyalty's Fill Out a Survey Rewards, merchants can turn every completed survey into a win-win situation—valuable data for businesses and enticing rewards for customers.
The Fill Out a Survey Rewards feature uses Shopify Flow to bridge the gap between survey completion and loyalty rewards. It operates as follows:
Customer Action: A customer completes a survey via a survey app integrated into your Shopify store.
Automated Process: Shopify Flow transmits the survey completion event to Joy Loyalty.
Reward Delivery: Joy Loyalty assigns loyalty points to the customer automatically.
This seamless integration ensures an effortless process for merchants while maintaining an engaging experience for customers.
Dynamic Automation: Eliminate manual tasks by automating rewards distribution through Shopify Flow.
Real-Time Syncing: Data syncs in real-time to ensure immediate point allocation upon survey completion.
Multi-Touchpoint Integration: Display rewards via loyalty widgets, email campaigns, or loyalty pages to remind customers of their benefits.
Enhanced Customer Loyalty By rewarding customers for their time, you nurture their loyalty and build long-term engagement.
Valuable Insights Collect actionable feedback to optimize products, services, and overall customer experiences.
Increased Participation Incentives drive higher survey response rates, giving you access to diverse customer perspectives.
Seamless Integration With Shopify Flow handling the backend, the system operates efficiently, saving time and reducing errors.
Tailored Messaging Utilize Joy Loyalty’s features to personalize survey invitations, increasing response rates.
Open Earning programs
Open Joy Loyalty, go to Rewards program, and navigate to Earning programs.
Add: Fill out a survey
Click Add Rule, then select Fill Out a Survey.
Complete the setup in two sections
Program Information
Program Name: Choose a clear and attractive name, e.g., Share Your Thoughts, Earn Points.
Description: Provide context, e.g., Complete a short survey and earn 100 points as a thank-you for your feedback.
Survey Link: Insert the survey URL, ensuring customers can access it seamlessly. Typically, survey links are embedded directly into your store's pages by survey apps, such as on the checkout page. To encourage customers to complete surveys without relying on their display location, you can obtain the survey links following the instructions below (in this example, we use the Zigpoll app; for other apps, follow a similar process):
Program Rule
Follow our Shopify Flow guide to create a flow connecting survey completion to reward distribution:
Ensure the flow syncs loyalty points automatically to prevent manual errors.
Pro Tip: Test the flow to ensure smooth functionality before going live.
Joy Loyalty’s Fill Out a Survey Rewards makes rewarding feedback simple and effective. By combining customer engagement with automation, merchants can gather meaningful insights while maintaining an effortless loyalty experience. Integrate this feature today to drive higher survey participation and enhance your customer loyalty journey!
