Automated notifications

Setting up and managing automated email notifications

What are Notification Emails?

Joy automatically sends emails to customers when their reward points change — whether they earn, redeem, or reach new milestones. No manual effort needed.

Notifications apply to:

• Reward Programs: Earn points, Redeem points, Birthday rewards, POS point redemption.

• Referral Programs: Coupons for referrers and friends.

• VIP Tiers: Notify customers when they reach VIP status.

• Points Expiry: Reminders for expiring points.

Email Sender Options

Choose how to send notification emails:

• Use Joy’s default sender.

• Custom sender address.

• Own SMTP for full control.

How to Customize Email Templates

1

Edit Template

Go to a program (e.g., Earn Points), click Edit on the email template

2

Customize Design & Content

Change Subject, Content, Call-to-Action Text, and upload your logo

3

Use Variables for Personalization

Available variables:

• {{shop_name}}: Store name

• {{earning_points}}: Points earned

• {{earning_program}}: Program name

• {{customer_name}}: Customer's name

• {{customer_email}}: Customer's email

4

Preview & Test

Click Send Test, input your email, and check how it looks before going live

Managing Sent Emails

Go to Notifications > Manage Notifications

• Search by customer email

• Filter by status: Sent, Opened, Clicked, Failed.

Monitor and optimize email performance easily