Rule engine
Set up smart rules to reward customers automatically based on their actions
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Set up smart rules to reward customers automatically based on their actions
Last updated
Was this helpful?
This feature is available for: Advanced and Enterprise plan
The Rule Engine lets you create and manage conditions to earn, redeem, and adjust points based on customer behaviors, like making a purchase or referring a friend.
Earn Points Rules Reward customers when they:
Place orders
Refer a friend
Celebrate a birthday
Redeem Points Rules
Let customers exchange points for discounts, gifts, or free shipping.
Adjust Points (Custom Actions)
Add or remove points for custom reasons (e.g., customer support cases)
Click "Add Rule"
Choose Earn Points, Redeem Points, or Adjust Points
Set Rule Conditions
Condition Example: Order total over $100.
Reward Example: Earn 500 points.
Add Rule Information & Reward
Rule Name: Short, clear name (e.g., "First Order Bonus").
Description (optional): Explain what this rule does.
Save & Activate
Click Save, and Enable the rule to go live
Switch Enable/Disable toggle to activate the rule
Choose reward programs, then click on the program that you want to edit
Edit the rule of the program
Disable or delete the program
Easily disable or delete the program whenever you need
✅ Start simple: Set up one earning and one redeeming rule to begin. ✅ Test rules: Place a test order to confirm points are awarded. ✅ Mix rules: Combine earn and redeem rules for full loyalty flow.
