Shopify flow: Store credit

Provide a powerful alternative to traditional points-based rewards

This feature is available for: All plans.

What is Store Credit?

Store Credit is a cashback system that works alongside your loyalty program:

• Direct Cashback: Customers earn actual monetary value they can spend immediately

• Flexible Spending: Any amount can be used (even small amounts like $0.10)

• Seamless Checkout: Works directly in Shopify's native checkout process

• Customer Account Integration: Visible in customer accounts without additional configuration

Why do you need Store Credit?

Store Credit gives customers real money they can spend immediately during checkout without complex point conversions or redemption thresholds. This transparent value drives repeat purchases while simplifying your loyalty program by using Shopify's built-in functionality.

How to set up Store Credit?

1

Click on "Flow", choose "Create workflow" and "Select a trigger"

2

Insert a new step: Choose Shopify and select "order created"

3

Insert a new step click the "+" button and choose "action"

4

In the next step, choose "Joy: Loyalty program" then select "Adjust store credit"

5

Configure the reward amount and conditions

6

Click "Turn on workflow" to save

How to check store credit balance in customer profile

There are 2 ways for you to check:

View Customer Store Credit on Cutomers of Shopify

1

Go to Customers in your Shopify admin

2

Select a customer profile

3

View customers' store credit balance

View Customer Store Credit on Joy: Loyalty program

1

Go to Customers in Joy: Loyalty program app

2

Select a customer profile

3

Scroll down to view customers' store credit balance