Getting started

Welcome to Joy, the Customer retention and engagement platform.

lcome to Joy's Getting Started Guide!

Whether you're new to Joy or just need a refresher, we've organized everything you need to get up and running with our loyalty solutions in one place. From rewarding your customers with points to creating an exclusive VIP program, you'll find all the tools to help you boost customer retention and maximize your store's success.

๐ŸŒŸ Points Program

Motivate and reward your customers through points-based incentives, the backbone of a great loyalty program that keeps them coming back.

Earning Points

๐Ÿš€ Getting Started with the Points Program Learn how to set up and implement your points-based system for rewarding customer actions.

๐Ÿ›’ Creating Ways to Earn Points:

๐Ÿช™ Points Redemption

โฌ†๏ธ Advanced Settings


๐Ÿ‘‘ Membership

Encourage customer loyalty through exclusive membership tiers. Reward your VIPs with perks and benefits that keep them coming back.

  • ๐ŸŽ–๏ธ Set Up VIP Tier: Establish membership levels based on customer activity.

  • ๐Ÿ“Š Tier Assessment: Automate tier assignments based on the rules you set.

  • ๐Ÿ’ผ Tier Privileges: Offer exclusive rewards and perks for each VIP tier.


๐Ÿ‘ฅ Customers' Activities

Track and manage customer interactions with your loyalty program, and ensure a seamless data flow between your store and Joy.


๐Ÿ“Š Analytics

Dive deep into performance metrics to monitor the success of your loyalty program. Analyze key data to make informed decisions.


๐Ÿ”— Referral

Harness the power of referrals by turning your customers into brand ambassadors, helping you grow your audience organically.


๐Ÿ›  Widget

Make your loyalty program easily accessible with Joy's customizable widget, ensuring smooth customer interactions.

  • ๐Ÿ“ฑ Joy's Widget: Add the loyalty widget to your storeโ€™s interface for easy access.

  • ๐Ÿ–ผ๏ธ Sign Up Block: Encourage users to join your loyalty program with an eye-catching sign-up block.


๐Ÿ’ป Touchpoints

Increase customer engagement with multiple interaction points, helping them earn and redeem points seamlessly.

  • ๐Ÿ”— Deeplink: Provide direct links to loyalty actions.

  • ๐Ÿงฎ Point Calculator: Show customers how many points they can earn with each purchase.

  • ๐Ÿ“„ Loyalty Page: Create a dedicated page for customers to manage their loyalty points.


Easily transition your existing loyalty program to Joy without any hassle, ensuring a smooth migration for your business.


๐Ÿงฉ Integrations

Connect Joy Loyalty with various platforms for enhanced functionality, from email marketing tools to Shopifyโ€™s automation.


๐Ÿช POS

Enable your in-store customers to earn and redeem loyalty points effortlessly with Joy's Point of Sale integration.


๐Ÿ†˜ Need Help? Weโ€™re always here to assist! Check out our Help & Support resources for answers to your questions.

๐Ÿ“˜ Help & Support Collection: Get in touch with our support team for any assistance you need.

Need help? Check out Frequently Asked Questions.๐Ÿ‘‡

โ‰๏ธFAQs

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