Getting started
Welcome to Joy, the Customer retention and engagement platform.
lcome to Joy's Getting Started Guide!
Whether you're new to Joy or just need a refresher, we've organized everything you need to get up and running with our loyalty solutions in one place. From rewarding your customers with points to creating an exclusive VIP program, you'll find all the tools to help you boost customer retention and maximize your store's success.
🌟 Points Program
Motivate and reward your customers through points-based incentives, the backbone of a great loyalty program that keeps them coming back.
Earning Points
🚀 Getting Started with the Points Program Learn how to set up and implement your points-based system for rewarding customer actions.
🛒 Creating Ways to Earn Points:
🛍️ Place Order: Reward customers for completing purchases.
🔧 Rule Engine: Set up advanced point-earning rules.
🎯 Milestone Rewards: Celebrate customer loyalty milestones.
📝 Sign Up: Reward new customer registrations.
🎂 Birthday Rewards: Reward customers on their special day.
⭐ Review Awards: Offer points for leaving product reviews.
📲 Social Media: Reward engagement on social media platforms.
🪙 Points Redemption
💳 Redeem at Checkout: Allow customers to apply points directly at checkout.
🎟️ Coupon List at Checkout: Display available coupon redemption options.
⬆️ Advanced Settings
⏳ Point Expiration: Set expiration rules for unused points.
🕒 Pending Points: Introduce a pending period before points are redeemable.
🔄 Refund Points: Automatically refund points for returned items.
🎫 Discount Combination: Seamlessly combine points with discounts.
👑 Membership
Encourage customer loyalty through exclusive membership tiers. Reward your VIPs with perks and benefits that keep them coming back.
🎖️ Set Up VIP Tier: Establish membership levels based on customer activity.
📊 Tier Assessment: Automate tier assignments based on the rules you set.
💼 Tier Privileges: Offer exclusive rewards and perks for each VIP tier.
👥 Customers' Activities
Track and manage customer interactions with your loyalty program, and ensure a seamless data flow between your store and Joy.
📈 See Customer’s Activities: View detailed logs of customer engagement and loyalty program interactions.
🗂️ Import & Export Customer Data: Easily import and export customer data to keep your program up-to-date.
Dive deep into performance metrics to monitor the success of your loyalty program. Analyze key data to make informed decisions.
🔗 Referral
Harness the power of referrals by turning your customers into brand ambassadors, helping you grow your audience organically.
🤝 Getting Started with Referral Campaigns: Launch a referral program that drives growth.
🔄 Referral Flow Explained: Understand how referrals work step by step.
🏷️ Managing Referrals with Tags: Use tags to organize and manage referrals efficiently.
🛠 Widget
Make your loyalty program easily accessible with Joy's customizable widget, ensuring smooth customer interactions.
📱 Joy's Widget: Add the loyalty widget to your store’s interface for easy access.
🖼️ Sign Up Block: Encourage users to join your loyalty program with an eye-catching sign-up block.
💻 Touchpoints
Increase customer engagement with multiple interaction points, helping them earn and redeem points seamlessly.
🔗 Deeplink: Provide direct links to loyalty actions.
🧮 Point Calculator: Show customers how many points they can earn with each purchase.
📄 Loyalty Page: Create a dedicated page for customers to manage their loyalty points.
Easily transition your existing loyalty program to Joy without any hassle, ensuring a smooth migration for your business.
Connect Joy Loyalty with various platforms for enhanced functionality, from email marketing tools to Shopify’s automation.
⭐ With Review Apps: Reward customers for leaving reviews.
📧 With Email Marketing Apps: Sync Joy with email tools to boost engagement.
🔄 Shopify Flow: Automate key loyalty actions with Shopify Flow.
🏪 POS
Enable your in-store customers to earn and redeem loyalty points effortlessly with Joy's Point of Sale integration.
🆘 Need Help? We’re always here to assist! Check out our Help & Support resources for answers to your questions.
📘 Help & Support Collection: Get in touch with our support team for any assistance you need.
Need help? Check out Frequently Asked Questions.👇
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